Please be aware that Gift Vouchers are non-returnable.Īny returns or exchanges on items purchased at events or shows will attract a standard delivery charge. If payment is required the cost is from £45.00 per pallet. If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. This will be assessed once the product is received. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Your unwanted item must be unused in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We will refund customers within 14 days of receiving the goods back. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will offer a refund to customers if you have notified us in writing within 14 days of receipt of your order that you wish to return your goods. Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Scottish Highlands & Islandsįor a quote on international shipping please call our customer service team on 01635 581 958 or email your name, email address, phone number and order details. For any orders and large goods exceeding the weight limits listed below, please call our customer service team for a quote on 01635 581 958 or email your name, email address, phone number and order details. We deliver to UK offshore addresses up to 50kg. We use a specialist pallet delivery service for all large and heavy equipment items such as tables and baths. Pallets will be delivered curbside so please ensure that you have the correct assistance to bring your product(s) into your premises. Standard Delivery (UK Mainland under £100)ĭelivery estimate is 3-5 working days from order being dispatched. Delivery estimate is 1-2 working days from order being dispatched. Orders received by 12pm Monday to Friday will normally be shipped the same day.įree Delivery to UK Mainland on orders over £100.Įxpress Delivery is charged at £7.50 to UK mainland up to 10kg. As part of our commitment we offer a fast, efficient delivery service.
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